On July 5, 2025, OKX Chief Executive Star apologised to users worldwide for hiccups in the platform’s compliance checks.
He said a small number of accounts face extra scrutiny if they use VPNs in banned areas or show links to sanctioned nations. Star explained why the checks exist, how they work and what users can expect next.
Why Compliance Matters?
Star said OKX must guard against illegal acts on its platform. He named crimes like money laundering, fraud and market manipulation. The goal is to meet the rules in each country where OKX operates.
He noted that the first line of defence is the OKX staff. Anyone caught spreading false data or using insider knowledge faces a zero-tolerance policy. Internal systems spot bad acts fast so the team can act without delay.
How Are Users Monitored?
On the customer side, the checks cover identity scans, tracking of trades, screening of sanctions lists and watching for market games. OKX links outside databases with in-house models that flag risky moves.
If a user breaks a law or the platform’s rules, OKX may warn them, ask for more papers, limit functions or shut down the account. In cases tied to terror or sanctions, the firm must freeze assets by law.
Challenges of False Positives
Star admitted the system is not perfect. He said even the best tools can label honest users as risky by mistake. Regulators often urge firms to choose caution over speed.
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This can leave fully compliant users annoyed by extra checks. Some feel the process is too harsh as if they must prove their own identity again and again.
Extra Checks for High-Risk Accounts
Accounts deemed high risk face deeper review. For example, a user in a blocked region who logs in with Tor may get a request for proof of address or work history.
Star said only a tiny fraction of accounts fall into this group. He urged users not to worry if asked for more details. He said that if no illegal act took place, the account and funds would stay safe.
OKX’s Global Team and Next Steps
Over 600 people now work in OKX’s risk and compliance teams. They aim to spot real threats while cutting down false alarms. Star said the firm is tweaking the document upload flow to make it smoother. He promised faster reviews and a better user experience.
Star stressed that all user files are held under strict privacy rules. He said a leak would bring legal trouble for OKX. Users who hit a compliance roadblock can reach customer support at any time. The team operates around the clock to answer questions and solve problems.
Star said OKX is on a mission to balance safety with ease of use. He thanked users for their patience and support. He pledged the platform will keep refining its controls to reduce mistakes and speed up approvals.
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