Cryptocurrency exchange Bitget has officially confirmed the successful rollback of transactions linked to the recent abnormal incident involving the VOXEL U perpetual contract.
According to Bitget’s latest statement, the platform has completed most of the transaction reversal and account recovery processes.
As a result, the affected trading accounts have now been restored to their pre-incident state. Alongside these technical operations, Bitget has also begun compensating users who suffered losses during the period of irregular trading.
The exchange has committed to resolving compensation swiftly and with top priority to rebuild user trust and ensure transparency.
Compensation Underway for Affected Users Following VOXEL Contract Incident
In the aftermath of the exploit that disrupted VOXEL U perpetual contract trades, Bitget is actively working on financial restitution for impacted users.
The platform has clarified that users who endured contract-related losses due to the abnormal transactions are currently being prioritized for compensation.
Bitget’s public notice reassured the community that restoring account balances and reimbursing affected users are at the forefront of its recovery efforts.
The response has been generally well-received by the trading community, as many feared permanent losses due to the sudden contract manipulation.
Addressing User Concerns on Fee Deductions and P&L Inaccuracies
Beyond the core issue of the transaction rollback, Bitget acknowledged additional concerns raised by users regarding discrepancies in handling fees and profit & loss (P&L) calculations.
Some users reported instances of “misdeduction of transaction fees” and “inaccurate P&L outcomes” following the rollback.
In response, the exchange has launched a secondary internal audit to thoroughly review these claims.
Bitget emphasized that it is committed to ensuring no user suffers from unintended financial impacts, and that all legitimate concerns will be addressed through direct communication and prompt investigation by its 24/7 customer service team.
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Bitget Reaffirms Commitment to Security and Community Trust
In closing its announcement, Bitget extended gratitude to users for their patience, feedback, and supervision throughout the incident.
The platform acknowledged the importance of user input in improving its systems and pledged to continue enhancing its product quality, risk control mechanisms, and overall trading experience.
The incident has highlighted both the vulnerabilities and the responsiveness of centralized exchanges, with Bitget’s prompt rollback and compensation initiative serving as a key test of its crisis management capabilities.
As Bitget moves forward, it aims to maintain closer engagement with its community and adapt its security practices to prevent similar incidents in the future.
Bitget’s Broader Momentum: Record Trading Volume and New Ecosystem Developments
Beyond the VOXEL incident, Bitget continues to show strong growth across its ecosystem.
In Q1 2025, the exchange recorded a staggering $2.08 trillion in total trading volume, with a 159% increase in spot trading and nearly 4.9 million new users onboarded.
Bitget also announced it will burn over $120 million worth of BGB tokens in its next quarterly event, part of a broader shift toward a utility-based token burn model designed to boost BGB’s value and transparency.
Additionally, Bitget has launched a new Onchain platform, offering centralized exchange users early access to emerging decentralized assets, complete with AI trading tools and fortified security features.
Despite recent challenges, Bitget’s momentum appears strong as it continues to expand its services and reaffirm its position as a leading force in the global crypto market.